9.4.0 Safe to install
Freshdesk: Your All-in-One Customer Support Solution
Freshdesk delivers a robust platform that streamlines customer service operations and enhances support productivity with its user-friendly interface and wide array of features.
Deliver exceptional customer support on the go with the Freshdesk app for iOS. This powerful tool allows you to unchain yourself from your helpdesk and effortlessly make your customers happy.
Freshdesk is an online customer support software that enables you to provide support to your customers through various channels, such as email, phone, chat, Facebook, Twitter, and your website.
Key Features:
- Quickly access all available tickets and gain a comprehensive overview of your helpdesk.
- Prioritize tickets that require your attention by utilizing filters before responding.
- Easily manage your support operations by setting priorities, assigning agents, and changing ticket statuses.
- Automate routine actions with one-click scenarios to streamline your workflows.
- Delete unwanted tickets and block spam directly from your phone.
- Accurately log time spent on each ticket to keep track of your productivity.
- Receive push notifications to stay informed about all updates and changes in real-time.
Overview
Freshdesk is a Freeware software in the category Business developed by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED.
The latest version of Freshdesk is 9.4.0, released on 07/04/2024. It was initially added to our database on 10/07/2023.
Freshdesk runs on the following operating systems: Android/iOS.
Users of Freshdesk gave it a rating of 5 out of 5 stars.
Pros
- User-friendly interface that is easy to navigate and use.
- Offers a wide range of features such as ticketing system, knowledge base, live chat, and more.
- Robust reporting and analytics capabilities to track performance and customer satisfaction.
- Integration options with other software applications to streamline processes.
- Customizable workflows and automation to improve efficiency and productivity.
Cons
- Cost can be high for small businesses and startups.
- Learning curve for advanced features may be steep for some users.
- Some users may find the customization options limited compared to other helpdesk solutions.
- Inconsistencies in customer support responsiveness reported by some users.
FAQ
What is Freshdesk?
Freshdesk is a customer support software that allows businesses to communicate with their customers through various channels like email, phone, chat, and social media.
What are the key features of Freshdesk?
Key features of Freshdesk include ticketing system, knowledge base, live chat, automation, reporting and analytics, and multi-channel support.
How can Freshdesk help businesses improve customer support?
Freshdesk helps businesses streamline their customer support processes, respond to customer queries faster, track support requests efficiently, and gather insights to improve customer satisfaction.
Is Freshdesk scalable for small and large businesses?
Yes, Freshdesk is scalable and can cater to the needs of both small businesses and large enterprises with its customizable features and pricing plans.
Does Freshdesk offer integration with other tools?
Yes, Freshdesk integrates with various third-party tools and services such as CRM systems, project management tools, e-commerce platforms, and social media platforms.
Is Freshdesk easy to use for customer support agents?
Freshdesk is designed with a user-friendly interface that makes it easy for customer support agents to navigate, manage tickets, and handle customer interactions efficiently.
Can businesses customize the look and feel of their Freshdesk portal?
Yes, businesses can customize the branding, colors, and layout of their Freshdesk portal to align with their corporate identity and provide a seamless customer experience.
Does Freshdesk offer mobile applications for agents and customers?
Yes, Freshdesk provides mobile applications for both customer support agents and customers, allowing them to stay connected and resolve issues on the go.
How does Freshdesk handle service level agreements (SLAs)?
Freshdesk allows businesses to set up SLAs for different types of tickets to ensure timely resolution and meet service level commitments with customers.
What kind of reporting and analytics does Freshdesk provide?
Freshdesk offers comprehensive reporting and analytics tools that enable businesses to track key support metrics, monitor agent performance, analyze customer feedback, and make data-driven decisions.
Boris Weber
I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.
Latest Reviews by Boris Weber
Related products
3CX Video Conference
The 3CX Video Conferencing app is a valuable tool for businesses seeking a seamless and efficient way to connect through virtual meetings. It offers a range of features designed to enhance communication and productivity.Aruba Instant On
Seamless Networking for Small Business with Aruba Instant OnAsset Tiger
Streamline Your Asset Management with Asset TigerAWS Console
The AWS Console Mobile Application, provided by Amazon Web Services (AWS), offers users the ability to view and manage a limited selection of resources and receive push notifications to stay connected with their AWS resources while …Azure Information Protection
Microsoft Azure Information Protection Viewer application requires either Microsoft Azure Rights Management for individuals or an RMS enabled Office 365 account.Birda: Birding Made Better
Nature is for everyone. With Birda, individuals can venture outdoors, identify and document the birds they encounter, and engage with a diverse and inclusive community.Confluence Cloud
Confluence is a team workspace designed to facilitate knowledge and collaboration. With the Confluence Cloud app, you can easily capture ideas, create and edit pages, and collaborate with your team from anywhere.Content - Workspace ONE
Workspace ONE Content offers secure access to all your files, anytime and anywhere, across multiple devices. It provides essential features such as file sharing, offline access to documents, editing Office documents, and annotating PDF …Dyflexis
Welcome to the new Dyflexis app! The Dyflexis app has been updated with a fresh look, offering improved user experience through intuitive navigation. Users can conveniently access their upcoming shifts and stay connected with colleagues.Egnyte
Egnyte: Secure File Sharing and Collaboration Made EasyEntre: Professional Network
Entre is a revolutionary platform for professionals in the tech and web3 industries. It has quickly become the leading community for individuals who are entrepreneurs, freelancers, creators, investors, mentors, or industry experts.GoTo
GoTo: Simplifying Remote CollaborationGulfTalent - Job Search App
Discover thousands of job opportunities with top employers in Dubai and across the Middle East, including the UAE, Saudi Arabia, and Qatar.HubSpot CRM: Grow better
Enhance Productivity and Boost Sales with HubSpot Effortlessly Connect with Leads: Make direct calls from your mobile device or HubSpot number, enabling seamless communication.Intercom Conversations
Streamline Customer Interactions with Intercom ConversationsJira Cloud by Atlassian
Streamline Your Project Management with Jira CloudMicrosoft 365 Admin
Effortlessly manage your organization with Microsoft 365 AdminMicrosoft Azure
The Microsoft Azure app offers a convenient way for users to manage their resources while on-the-go. With this app, you can: Stay connected to the cloud and easily check the status and critical metrics of your resources from anywhere, at …NinjaOne Mobile
NinjaOne is a unified IT management solution that stands out in the industry, streamlining and consolidating IT management workflows into a centralized interface.OneCloud Connect
Seamless Connectivity with OneCloud ConnectPersonal CRM by Covve
Covve is a networking companion app designed to help users organize their network and cultivate strong relationships. The app enables users to digitally exchange business cards, maintain contact through automatic reminders, record …Pushbullet: SMS on PC and more
Pushbullet is an app that has been highly praised by CNET as "the app you never knew you needed". It offers a range of features that allow users to stay connected, never miss a notification, and save time.Rydoo
Experience the benefits of Rydoo, the leading expense management solution trusted by over a million professionals worldwide! Effortlessly capture and upload receipts with a simple snap of your mobile camera.Salesforce
Salesforce: The Ultimate CRM PowerhouseSkello
Skello allows you to effectively balance your professional and personal life, promoting peace of mind. It provides easy access to all the necessary information to ensure a seamless flow to your day.Skillsoft Percipio
Empower Learning with Skillsoft PercipioSmash Meet
Revolutionize Your Meetings with Smash MeetSpiceworks Help Desk
Spiceworks Cloud Help Desk Management System Access your help desk tickets and user information from any location. Spiceworks Help Desk (mobile) provides IT professionals with essential tools and information for efficient job …TrackAbout
Streamline Your Asset Tracking with TrackAboutUniFi Access
The UniFi Access mobile app serves as a comprehensive management tool for overseeing various aspects of your Access system. This includes monitoring connected doors, user rosters, reader devices, access cards, and security policies.VeSync
Seamlessly Control Your Smart Home with VeSyncVonage Business Communications
Streamline Communication with Vonage Business CommunicationsWebEx
Efficient Remote Collaboration with WebExZendesk Support
Streamlining Customer Support with ZendeskZoho Desk
Enhance your customer-centric approach, even while you're on the go. Zoho Desk is an award-winning help desk software that is designed to provide exceptional customer service and ensure customer satisfaction.Zoho People - HR Management
Welcome to Zoho People, a cloud-based HR management app designed to simplify and streamline your HR processes. Whether you are an HR professional, manager, or employee, Zoho People offers a comprehensive set of features to make HR tasks …Zoho Vault - Password Manager
Secure Your Passwords with Zoho Vault: The Ultimate Password ManagerZoiper IAX SIP VOIP Softphone
Zoiper IAX SIP VOIP Softphone is a software developed by Securax Ltd. It is a multi-platform application that allows users to make and receive Voice over IP (VoIP) calls using the IAX and SIP protocols.Latest Updates
VocaDB - Vocaloid database 3.0.3
The VocaDB mobile app offers a range of features for users interested in Vocaloid and related voice synthesizers. Available Features: Search functionality for songs, artists, albums, and events Highlighted songs, newly released …Lamba Bible 11.0.4
Lamba Bible Review The Lamba Bible app offers a unique platform for users to read, listen, and meditate on the Word of God in the Lamba language. This app is freely available, making it accessible to a wide audience.Cute Milk Kawaii Wallpaper 7.2
The Hearty Milk Wallpaper & Lockscreen application offers a curated selection of charming and aesthetically pleasing wallpapers. It operates offline, allowing users to access and display images without consuming mobile data.Foodies- Where's The Foodtruck 3.1.6
The app is currently in a phase of nationwide expansion. Users are encouraged to download and rate the app, keeping in mind that additional vendors will continue to be integrated.Zin - Rede social Brasileira 1.0
A Brazilian social networking platform designed for meeting new people, developed by the creators of Packzin.SunMed Go 6.0.2
SunMed Go is designed to enhance the patient experience at our medical center, reflecting a strong commitment to patient-centric healthcare. The app facilitates easy appointment scheduling with our physicians and services.Latest News
Latest Reviews
![]() |
My Town : Fashion Show Dressup
Unleash Your Inner Fashionista with My Town: Fashion Show Dressup! |
![]() |
Origin Bank
Streamlined Banking Experience with Origin Bank |
![]() |
Les Mills Releases
Boost Your Fitness Routine with Les Mills Releases |
![]() |
PDF Hero - PDF Editor & Reader
PDF Hero: A Comprehensive PDF Editor with User-Friendly Features |
![]() |
Tape Measure light
Precision Meets Convenience: Tape Measure Light by Marton Varga |
![]() |
TIYA
Connect with Friends and Family Effortlessly Using TIYA |
![]() |
UpdateStar Premium Edition
Keeping Your Software Updated Has Never Been Easier with UpdateStar Premium Edition! |
![]() |
Microsoft Visual C++ 2015 Redistributable Package
Boost your system performance with Microsoft Visual C++ 2015 Redistributable Package! |
![]() |
Microsoft Edge
A New Standard in Web Browsing |
![]() |
Google Chrome
Fast and Versatile Web Browser |
![]() |
Microsoft Visual C++ 2010 Redistributable
Essential Component for Running Visual C++ Applications |
![]() |
Microsoft Update Health Tools
Microsoft Update Health Tools: Ensure Your System is Always Up-to-Date! |