Freshdesk 9.4.0

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED – Freeware – Android iOS
out of 2469 votes

Freshdesk: Your All-in-One Customer Support Solution

Boris Weber

02/05/2025

Freshdesk delivers a robust platform that streamlines customer service operations and enhances support productivity with its user-friendly interface and wide array of features.

Deliver exceptional customer support on the go with the Freshdesk app for iOS. This powerful tool allows you to unchain yourself from your helpdesk and effortlessly make your customers happy.

Freshdesk is an online customer support software that enables you to provide support to your customers through various channels, such as email, phone, chat, Facebook, Twitter, and your website.

Key Features:

Quickly access all available tickets and gain a comprehensive overview of your helpdesk.
Prioritize tickets that require your attention by utilizing filters before responding.
Easily manage your support operations by setting priorities, assigning agents, and changing ticket statuses.
Automate routine actions with one-click scenarios to streamline your workflows.
Delete unwanted tickets and block spam directly from your phone.
Accurately log time spent on each ticket to keep track of your productivity.
Receive push notifications to stay informed about all updates and changes in real-time.

Overview

Freshdesk is a Freeware software in the category Business developed by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED.

The latest version of Freshdesk is 9.4.0, released on 07/04/2024. It was initially added to our database on 10/07/2023.

Freshdesk runs on the following operating systems: Android/iOS.

Users of Freshdesk gave it a rating of 5 out of 5 stars.

Pros

User-friendly interface that is easy to navigate and use.
Offers a wide range of features such as ticketing system, knowledge base, live chat, and more.
Robust reporting and analytics capabilities to track performance and customer satisfaction.
Integration options with other software applications to streamline processes.
Customizable workflows and automation to improve efficiency and productivity.

Cons

Cost can be high for small businesses and startups.
Learning curve for advanced features may be steep for some users.
Some users may find the customization options limited compared to other helpdesk solutions.
Inconsistencies in customer support responsiveness reported by some users.

FAQ

What is Freshdesk?

Freshdesk is a customer support software that allows businesses to communicate with their customers through various channels like email, phone, chat, and social media.

What are the key features of Freshdesk?

Key features of Freshdesk include ticketing system, knowledge base, live chat, automation, reporting and analytics, and multi-channel support.

How can Freshdesk help businesses improve customer support?

Freshdesk helps businesses streamline their customer support processes, respond to customer queries faster, track support requests efficiently, and gather insights to improve customer satisfaction.

Is Freshdesk scalable for small and large businesses?

Yes, Freshdesk is scalable and can cater to the needs of both small businesses and large enterprises with its customizable features and pricing plans.

Does Freshdesk offer integration with other tools?

Yes, Freshdesk integrates with various third-party tools and services such as CRM systems, project management tools, e-commerce platforms, and social media platforms.

Is Freshdesk easy to use for customer support agents?

Freshdesk is designed with a user-friendly interface that makes it easy for customer support agents to navigate, manage tickets, and handle customer interactions efficiently.

Can businesses customize the look and feel of their Freshdesk portal?

Yes, businesses can customize the branding, colors, and layout of their Freshdesk portal to align with their corporate identity and provide a seamless customer experience.

Does Freshdesk offer mobile applications for agents and customers?

Yes, Freshdesk provides mobile applications for both customer support agents and customers, allowing them to stay connected and resolve issues on the go.

How does Freshdesk handle service level agreements (SLAs)?

Freshdesk allows businesses to set up SLAs for different types of tickets to ensure timely resolution and meet service level commitments with customers.

What kind of reporting and analytics does Freshdesk provide?

Freshdesk offers comprehensive reporting and analytics tools that enable businesses to track key support metrics, monitor agent performance, analyze customer feedback, and make data-driven decisions.

Boris Weber

I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.

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