9.4.0 Safe to install
Freshdesk: Your All-in-One Customer Support Solution

Freshdesk delivers a robust platform that streamlines customer service operations and enhances support productivity with its user-friendly interface and wide array of features.
Deliver exceptional customer support on the go with the Freshdesk app for iOS. This powerful tool allows you to unchain yourself from your helpdesk and effortlessly make your customers happy.
Freshdesk is an online customer support software that enables you to provide support to your customers through various channels, such as email, phone, chat, Facebook, Twitter, and your website.
Key Features:
- Quickly access all available tickets and gain a comprehensive overview of your helpdesk.
- Prioritize tickets that require your attention by utilizing filters before responding.
- Easily manage your support operations by setting priorities, assigning agents, and changing ticket statuses.
- Automate routine actions with one-click scenarios to streamline your workflows.
- Delete unwanted tickets and block spam directly from your phone.
- Accurately log time spent on each ticket to keep track of your productivity.
- Receive push notifications to stay informed about all updates and changes in real-time.
Overview
Freshdesk is a Freeware software in the category Business developed by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED.
The latest version of Freshdesk is 9.4.0, released on 07/04/2024. It was initially added to our database on 10/07/2023.
Freshdesk runs on the following operating systems: Android/iOS.
Users of Freshdesk gave it a rating of 5 out of 5 stars.
Pros
- User-friendly interface that is easy to navigate and use.
- Offers a wide range of features such as ticketing system, knowledge base, live chat, and more.
- Robust reporting and analytics capabilities to track performance and customer satisfaction.
- Integration options with other software applications to streamline processes.
- Customizable workflows and automation to improve efficiency and productivity.
Cons
- Cost can be high for small businesses and startups.
- Learning curve for advanced features may be steep for some users.
- Some users may find the customization options limited compared to other helpdesk solutions.
- Inconsistencies in customer support responsiveness reported by some users.
FAQ
What is Freshdesk?
Freshdesk is a customer support software that allows businesses to communicate with their customers through various channels like email, phone, chat, and social media.
What are the key features of Freshdesk?
Key features of Freshdesk include ticketing system, knowledge base, live chat, automation, reporting and analytics, and multi-channel support.
How can Freshdesk help businesses improve customer support?
Freshdesk helps businesses streamline their customer support processes, respond to customer queries faster, track support requests efficiently, and gather insights to improve customer satisfaction.
Is Freshdesk scalable for small and large businesses?
Yes, Freshdesk is scalable and can cater to the needs of both small businesses and large enterprises with its customizable features and pricing plans.
Does Freshdesk offer integration with other tools?
Yes, Freshdesk integrates with various third-party tools and services such as CRM systems, project management tools, e-commerce platforms, and social media platforms.
Is Freshdesk easy to use for customer support agents?
Freshdesk is designed with a user-friendly interface that makes it easy for customer support agents to navigate, manage tickets, and handle customer interactions efficiently.
Can businesses customize the look and feel of their Freshdesk portal?
Yes, businesses can customize the branding, colors, and layout of their Freshdesk portal to align with their corporate identity and provide a seamless customer experience.
Does Freshdesk offer mobile applications for agents and customers?
Yes, Freshdesk provides mobile applications for both customer support agents and customers, allowing them to stay connected and resolve issues on the go.
How does Freshdesk handle service level agreements (SLAs)?
Freshdesk allows businesses to set up SLAs for different types of tickets to ensure timely resolution and meet service level commitments with customers.
What kind of reporting and analytics does Freshdesk provide?
Freshdesk offers comprehensive reporting and analytics tools that enable businesses to track key support metrics, monitor agent performance, analyze customer feedback, and make data-driven decisions.

Boris Weber
I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.
Latest Reviews by Boris Weber
Related
3CX Video Conference
The 3CX Video Conferencing app is a valuable tool for businesses seeking a seamless and efficient way to connect through virtual meetings. It offers a range of features designed to enhance communication and productivity.Aruba Instant On
Seamless Networking for Small Business with Aruba Instant OnAsset Tiger
Streamline Your Asset Management with Asset TigerAWS Console
Streamlined Cloud Management with AWS ConsoleAzure Information Protection
Microsoft Azure Information Protection Viewer application requires either Microsoft Azure Rights Management for individuals or an RMS enabled Office 365 account.Birda: Birding Made Better
Nature is for everyone. With Birda, individuals can venture outdoors, identify and document the birds they encounter, and engage with a diverse and inclusive community.Latest Reviews
![]() |
IObit Uninstaller
IObit Uninstaller: Your go-to solution for efficient software removal! |
![]() |
Blitz
Engage your brain with Blitz by ! KaaBlitz Crossword! |
![]() |
Video Keeper
Efficiency Meets Simplicity with Video Keeper |
![]() |
digiCamControl
Unlock Your Camera's Full Potential with digiCamControl |
![]() |
Synthesia
Revolutionizing Content Creation with AI-Powered Videos |
![]() |
CorsairLink
Optimize Your PC Performance with Corsair Link |
![]() |
UpdateStar Premium Edition
Keeping Your Software Updated Has Never Been Easier with UpdateStar Premium Edition! |
![]() |
Microsoft Visual C++ 2015 Redistributable Package
Boost your system performance with Microsoft Visual C++ 2015 Redistributable Package! |
![]() |
Microsoft Edge
A New Standard in Web Browsing |
![]() |
Google Chrome
Fast and Versatile Web Browser |
![]() |
Microsoft Visual C++ 2010 Redistributable
Essential Component for Running Visual C++ Applications |
![]() |
Microsoft Update Health Tools
Microsoft Update Health Tools: Ensure Your System is Always Up-to-Date! |